Person: TARIM, MEHVEŞ
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TARIM
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MEHVEŞ
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Publication Metadata only Sağlık sektöründe girişimcilik: Franchising(Nobel Yayınevi, 2021-01-01) TARIM, MEHVEŞ; TARIM M., TARIM M.Publication Open Access THE EFFECT OF PATERNALIST LEADERSHIP ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR(MEHMET AKIF ERSOY UNIV, 2021-06-22) TARIM, MEHVEŞ; Nal, Mustafa; Bektas, Gulfer; Tarim, MehvesThe aim of this study is to examine the impact of paternalist leadership behaviors on organizational citizenship behavior. The sample of the study consists of 535 healthcare professionals working in a private hospital in Istanbul. Correlation Analysis and Simple Linear Regression Analysis were used to examine the relationship between the measured variables. As a result of the research, it was found that paternalist leadership has a positive and moderate effect on organizational citizenship behavior (r = 0.427, p <0.01) and 18.3% of the changes in organizational citizenship behavior are explained by paternalist leadership. Our study shows that paternalistic leadership has a significant impact on the organizational citizenship behavior of health workers. By exhibiting paternalistic leadership behavior, health administrators can enable health workers to display more organizational citizenship behavior.Publication Metadata only A low performance-low quality trap in the non-profit healthcare sector in Turkey and a solution(ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD, 2003) TARIM, MEHVEŞ; Kara, A; Tarim, M; Zaim, SThis paper develops a dynamic model of service performance and service quality and shows that the non-profit healthcare sector in Turkey, which performs a useful function of providing affordable healthcare services to low-income people, is trapped into a stable intertemporal equilibrium characterized by low levels of service performance and service quality. The model enables us to present an empirically demonstrated solution to this problem of low performance-low quality trap. The solution, which stipulates a particular policy for the supplier's provision of services, helps the sector to move from the low performance-low quality equilibrium to a high performance-high quality equilibrium.Publication Metadata only Kadın sağlığına yönelik sağlık politikaları(2021-12-01) TARIM, MEHVEŞ; TARIM M.Publication Metadata only Fransa sağlık sistemi(Nobel Yayınevi, 2021-01-01) TARIM, MEHVEŞ; TARIM M., Özgün A. H.Publication Metadata only A paradox of service quality in Turkey: The seemingly contradictory relative importance of tangible and intangible determinants of service quality(2005) TARIM, MEHVEŞ; Kara A., Lonial S., Tarim M., Zaim S.Purpose – Are there cases or contexts where certain groups of customers who are expected to place a considerable emphasis and importance on the tangible qualities of services end up attributing a greater weight to the intangible qualities? This paper attempts to exemplify the existence of such cases, and explain why such cases are, at times, paradoxical in nature, and how such cases could arise. Design/methodology/approach – The paper employs a structuralequationmodeling approach to theorize about, and empirically examine, the tangible and intangible determinants of service quality. The model and the path developed in the paper also capture the relationship between service quality and customer satisfaction. Using AMOS, the empirical estimation of the model is carried out. Findings – The central finding is that all intangible factors associated with service quality turn out to be unequivocally more important than the tangible ones in the Turkish nonprofit healthcare sector under investigation. In other words, intangible factors appear to play a statistically more significant role compared with tangible factors in determining the overall customer satisfaction and the quality of nonprofit healthcare services. Considering that, in developing countries, tangible factors are expected to be among the most scarce, and hence, most valuable ones, the relative unimportance of tangible factors constitutes a paradox to be explained and resolved. Originality/value – This paper contributes to the literature by bringing to light a striking phenomenon which is largely unnoticed in the literature, namely that, in certain cases, there might exist a fundamental asymmetry and difference between the influences of tangible and intangible factors on service quality, and that difference in certain contexts, as in the case of the Turkish healthcare sector, constitutes a paradox to be explained. The paper demonstrates the possibility of such paradoxical cases and provides cultural and sectorspecific explanations for this seemingly puzzling phenomenon in question. © 2005, Emerald Group Publishing LimitedPublication Metadata only İzlanda sağlık sistemi(Nobel Yayınevi, 2021-01-01) TARIM, MEHVEŞ; TARIM M., KILIÇ C. H.Publication Metadata only An evaluation of SERVQUAL and patient loyalty in an emerging country context(ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD, 2010) TARIM, MEHVEŞ; Lonial, Subhash; Menezes, Dennis; Tarim, Mehves; Tatoglu, Ekrem; Zaim, SelimThe growth of the service sector in the US spawned a strong interest and growing body of literature related to the measurement of service quality. SERVQUAL, a multi-item scale first proposed by Parasuraman, Zeithaml, and Berry (1985), has been used for measuring customer perceptions of service quality across a wide variety of service environments including healthcare in the US. There is a dearth of research that relates to an evaluation of SERVQUAL across various cultural and economic environments. This empirical study is an attempt to fill this gap by focusing on the healthcare environment in Istanbul, Turkey. In addition to a rigorous evaluation of SERVQUAL using confirmatory factor analysis, measures of internal consistency and discriminant validity, the relationships between the various dimensions of SERVQUAL, an overall measure of service quality and patient loyalty are evaluated using structural equations modelling and path analysis. A number of hypotheses are developed and tested. The results suggest that SERVQUAL and its dimensions of perceived service quality are reliable and valid across cultural and economic environments in the context of healthcare/hospital albeit some need for adaptation. Path analysis indicates that service quality directly affects both overall quality of and feelings toward hospital services. Overall quality affects customer repatronage intentions and feelings towards hospital services. However, no significant relationship was found between service quality and repatronage intention.Publication Open Access Sağlıklı genç bireylerde “Marmara balance and education system (marbes)” cihazı kullanılarak değerlendirilen denge ve koordinasyon ölçümlerinin güvenilirliği(2022-12-01) KURU ÇOLAK, TUĞBA; ÖZEN BERKOL, TUĞÇE; SARI, ZÜBEYİR; POLAT, MİNE GÜLDEN; DOĞAN, BARIŞ; TARIM, MEHVEŞ; KURU ÇOLAK T., ÖZEN BERKOL T., GÜNAY YAZICI C., SARI D. M., KARABACAK N., SARI Z., POLAT M. G., DOĞAN B., TARIM M.Publication Open Access System dynamics modeling of a knowledge management process: A case study in Turkish Airlines(ELSEVIER SCIENCE BV, 2013-11) TARIM, MEHVEŞ; Zaim, Selim; Bayyurt, Nizamettin; Tarim, Mehves; Zaim, Halil; Guc, Yunus; Ozsahin, MTangible assets like land, machinery and equipment are crucial for an organization, while knowledge and intellectual capital are considered to be the primary source to complete an Organization. Knowledge management is defined as 'any practice of creating, acquiring, capturing, sharing and using knowledge to increase organizations' performance.' Knowledge management aims at managing positive and negative critical knowledge functions in different kinds of operations, identifying new strategies and new products, augmenting human resource management, and accomplishing number of targeted objectives or goals. Knowledge management process consists of four sets. These are creation or generation, storage or retrieval, transfer or sharing, and utilization. The main purpose of this study is to examine how the activities of knowledge management process and the variables excluded from knowledge management process interact with each other and how they affect organization performance by using system dynamics model specific case of Turkish airline. This study indicates that the activities of knowledge management process have a positive relationship with each other. There is also a positive relationship between these activities and organization performance.