Publication:
The productivity and competency of information technology in upscale hotels The perception of hotel managers in Turkey

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dc.contributor.authorDUMANOĞLU, SEZAYİ
dc.contributor.authorsKaradag, Ersem; Dumanoglu, Sezayi
dc.date.accessioned2022-03-12T17:37:21Z
dc.date.available2022-03-12T17:37:21Z
dc.date.issued2009
dc.description.abstractPurpose - This paper aims to examine and analyze the findings of an empirical survey of the productivity of guest-related IT applications and perceptions of hotel managers on IT competency in upscale hotels in Turkey. Design/methodology/approach - The data is collected via a structured questionnaire from 122 upscale hotels in Turkey. Findings - The findings of this study show that hotel managers view guest-related IT applications as highly productive and appreciate IT's benefits. It seems there is a strong relationship between guest-related IT applications and productivity in the lodging industry. Research limitations/implications - This study reflects the perception of hotel managers working in a specific country, i.e. Turkey (and only upper class hotels). Practical implications - This study provides a useful insight for hoteliers to understand the productivity dimensions of guest-related IT applications. This understanding will shape the patterns of decision makers when considering the adoption of certain technologies or when preparing IT capital budgets. The results will also assist hoteliers to adopt the most beneficial technologies and formulate more appropriate strategies around customer preferences. Originality/value - Changes in customer preferences and new innovations leave some technology applications outdated or useless. This study provides a new perspective on the productivity of guest-related IT applications. The findings of this paper can be used as a guide for hoteliers deciding on which IT applications to be implemented to meet customer expectations while maximizing the benefits of a hotel property.
dc.identifier.doi10.1108/09596110910955712
dc.identifier.eissn1757-1049
dc.identifier.issn0959-6119
dc.identifier.urihttps://hdl.handle.net/11424/229371
dc.identifier.wosWOS:000276895600008
dc.language.isoeng
dc.publisherEMERALD GROUP PUBLISHING LTD
dc.relation.ispartofINTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.subjectHotels
dc.subjectCommunication technologies
dc.subjectProductivity rate
dc.subjectTurkey
dc.subjectFIRM PERFORMANCE
dc.subjectCAPABILITY
dc.titleThe productivity and competency of information technology in upscale hotels The perception of hotel managers in Turkey
dc.typearticle
dspace.entity.typePublication
local.avesis.idfaefe747-b516-4d11-ad16-f93b9129f4ef
local.import.packageSS17
local.indexed.atWOS
local.indexed.atSCOPUS
local.journal.numberofpages12
oaire.citation.endPage490
oaire.citation.issue4-5
oaire.citation.startPage479
oaire.citation.titleINTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
oaire.citation.volume21
relation.isAuthorOfPublication1185e978-b86e-4e74-9576-bc50ce576aa1
relation.isAuthorOfPublication.latestForDiscovery1185e978-b86e-4e74-9576-bc50ce576aa1

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