Publication: A low performance-low quality trap in the non-profit healthcare sector in Turkey and a solution
| dc.contributor.author | TARIM, MEHVEŞ | |
| dc.contributor.authors | Kara, A; Tarim, M; Zaim, S | |
| dc.date.accessioned | 2022-03-12T17:17:11Z | |
| dc.date.available | 2022-03-12T17:17:11Z | |
| dc.date.issued | 2003 | |
| dc.description.abstract | This paper develops a dynamic model of service performance and service quality and shows that the non-profit healthcare sector in Turkey, which performs a useful function of providing affordable healthcare services to low-income people, is trapped into a stable intertemporal equilibrium characterized by low levels of service performance and service quality. The model enables us to present an empirically demonstrated solution to this problem of low performance-low quality trap. The solution, which stipulates a particular policy for the supplier's provision of services, helps the sector to move from the low performance-low quality equilibrium to a high performance-high quality equilibrium. | |
| dc.identifier.doi | 10.1080/1478336032000107690 | |
| dc.identifier.eissn | 1478-3371 | |
| dc.identifier.issn | 1478-3363 | |
| dc.identifier.uri | https://hdl.handle.net/11424/227787 | |
| dc.identifier.wos | WOS:000185766700004 | |
| dc.language.iso | eng | |
| dc.publisher | ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD | |
| dc.relation.ispartof | TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE | |
| dc.rights | info:eu-repo/semantics/closedAccess | |
| dc.subject | DYNAMIC PROCESS MODEL | |
| dc.subject | SERVICE QUALITY | |
| dc.subject | CONSUMER PERCEPTIONS | |
| dc.subject | EXPECTATIONS | |
| dc.subject | SATISFACTION | |
| dc.title | A low performance-low quality trap in the non-profit healthcare sector in Turkey and a solution | |
| dc.type | article | |
| dspace.entity.type | Publication | |
| local.avesis.id | 756d715f-d2c5-4fcf-b945-6a99f1915409 | |
| local.import.package | SS17 | |
| local.indexed.at | WOS | |
| local.indexed.at | SCOPUS | |
| local.journal.numberofpages | 11 | |
| oaire.citation.endPage | 1141 | |
| oaire.citation.issue | 10 | |
| oaire.citation.startPage | 1131 | |
| oaire.citation.title | TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE | |
| oaire.citation.volume | 14 | |
| relation.isAuthorOfPublication | 374016fa-ccbc-45cf-87b1-1f33a2433d73 | |
| relation.isAuthorOfPublication.latestForDiscovery | 374016fa-ccbc-45cf-87b1-1f33a2433d73 |