Publication: Call Management in High Performance Outbound Interactive Voice Response Management System
| dc.contributor.authors | Barutcu, Murat; Abanoz, Huseyin; Erbas, Mustafa Ozgur | |
| dc.date.accessioned | 2022-03-12T16:16:41Z | |
| dc.date.accessioned | 2026-01-11T14:34:44Z | |
| dc.date.available | 2022-03-12T16:16:41Z | |
| dc.date.issued | 2016 | |
| dc.description.abstract | Organizations need to announce activities (e.g meetings), run polls, give information, gather feedback about their business and make advertisements. With the improvements in IVR technology, fixed & mobile phones create a great opportunity to meet those needs. Mass-IVR System was designed with those facts and necessities as motive and it provides the ability to call millions of telecom subscribers, let them listen a designated voice message and collect their feedbacks in the form of Dual Tone Multi-Frequency (DTMF) codes. In this paper tools and techniques for call management in high performance outbound interactive voice response management system is explained. | |
| dc.identifier.doi | doiWOS:000391250900124 | |
| dc.identifier.isbn | 978-1-5090-1679-2 | |
| dc.identifier.uri | https://hdl.handle.net/11424/225805 | |
| dc.identifier.wos | WOS:000391250900124 | |
| dc.language.iso | tur | |
| dc.publisher | IEEE | |
| dc.relation.ispartof | 2016 24TH SIGNAL PROCESSING AND COMMUNICATION APPLICATION CONFERENCE (SIU) | |
| dc.rights | info:eu-repo/semantics/closedAccess | |
| dc.subject | IVR | |
| dc.subject | Mass Calls | |
| dc.subject | DTMF | |
| dc.subject | Announcement | |
| dc.subject | Optimization | |
| dc.title | Call Management in High Performance Outbound Interactive Voice Response Management System | |
| dc.type | conferenceObject | |
| dspace.entity.type | Publication | |
| oaire.citation.endPage | 588 | |
| oaire.citation.startPage | 585 | |
| oaire.citation.title | 2016 24TH SIGNAL PROCESSING AND COMMUNICATION APPLICATION CONFERENCE (SIU) |