A hybrid weighting methodology for performance assessment in Turkish municipalities

Abstract

Performance assessment systems play an important role for controlling and improving a system. In case a robust performance assessment system is established, it will be easier and more trustable to make decisions. Although performance assessment systems have been applied in private sector for a long time, it can be regarded as new for the municipalities in Turkey. As a result of the legal compulsories, every municipality satisfying the conditions has to prepare a strategic plan and a performance program related with it. Performance assessment is carried out by considering the performance program of the municipalities. With this study, after the observations of performance assessment studies in some of the municipalities, a hybrid weighting methodology depending on ranking and fuzzy pairwise comparison is proposed. After giving the related literature about the performance assessment systems in municipalities, existing and proposed methodologies are explained and differences are indicated. For showing the applicability of the proposed model, a numerical example inspired by the real applications is developed and the proposed methodology is executed. © 2012 Springer-Verlag.