Enterprise knowledge management model (EKMM) in strategic enterprise resource management (SERM)

Abstract

Creating knowledge intensive systems seems to be inevitable in modern enterprises. More autonomous systems would be dominating nearly all aspects of the organization from management to production, from marketing to supplier management. Since required autonomy can only be assured through effective automated knowledge management systems including agent based approaches, it is advisable to employ integrated information systems such as SERM (Strategic Enterprise Resource Management) together with active knowledge management models such as EKMM (Enterprise Knowledge Management Model) as well respective supporting systems in order to be intelligent enough in own operations. This study will highlight possible benefits and advantageous in creating SERM supported by EKMM in an integrated manner. SERM is capable of handling corporate level strategic planning, traditional ERP systems, technology management, CRM as well as performance monitoring. EKMM on the other hand is designed to handle the corporate knowledge in a systematic ways in order to assure that the right knowledge becomes available to the right person at the right time. (C) 2011 Published by Elsevier Ltd. Selection and/or peer-review under responsibility 7th International Strategic Management Conference