Publication: Kronik Hastalarda Hasta Odaklı Eczacılık Hizmetleri ile ilgili Memnuniyet Anketinin Türkçe Validasyonu
Abstract
Amaç: Bu çalışmada kronik hastalıklarda eczacılık hizmetleri ile ilgili hasta memnuniyet anketinin Türkçe validasyon çalışmasının yapılması amaçlanmıştır. Yöntemler: Serbest eczanelerde yapılan bu çalışma, Eylül - Kasım 2015 tarihleri arasında, kronik hastalığı nedeniyle en az 6 aydır tedavi almakta olan hastalarda gerçekleştirilmiştir. Validasyon çalışması kapsamında uygun dil çeviri sürecinin ardından ön test, test-tekrar test güvenirliği ve faktör analizi yapılmıştır. Bulgular: Çalışmaya katılan 154 hastanın (91 erkek, 63 kadın) yaş ortalaması 58,6±13,8 olarak hesaplanmıştır. Eczacılık Hizmetleri ile İlgili Hasta Memnuniyeti Anketi (PSPSQ) 2,0 ölçeğinin ortalama puanı 3,29±0,47 olarak, Cronbach ? değeri ise 0,94 olarak belirlenmiştir. PSPSQ 2,0 Türkçe validasyonu amacıyla yapılan test ve tekrar-test puanları arasında toplam ve alt ölçek puanlarında güçlü bir korelasyon saptanmıştır (p < 0,001). Yapılan faktör analizinde PSPSQ 2,0 ölçeğinin orijinal ölçekte olduğu gibi toplam üç alt boyuttan (Bakım Kalitesi, Hasta Eczacı İlişkisi ve Genel Memnuniyet) oluştuğu tespit edilmiştir.Sonuç: Türkçe'ye uyarlanan PSPSQ 2,0 ölçeğinin, memnuniyet değerlendirmesinde kullanılabilecek geçerli ve güvenilir bir araç olduğu belirlenmiştir
Objective: The aim of the study was to validate the Turkish version of the patient satisfaction questionnaire that evaluated satisfaction of patients with chronic diseases regarding pharmacy services. Methods: The present study was conducted between September 2015 and November 2015 among patients who had chronic diseases at least for 6 months and applied to community pharmacies. After appropriate language translation, pre-test, test-retest validity, and factor analysis were conducted. Results: The mean age of 154 patients (91 male, 63 female) was 58.6±13.8 years. The mean score of the Patient-Oriented Pharmacy Services Questionnaire (PSPSQ) 2.0 was 3.29±0.47, and the Cronbach's alpha coefficient was 0.944. A strong correlation was determined between the test-retest validity of the total and subscale scores (p < 0.001). Three domains (quality of care, patient-pharmacist relationship, and overall satisfaction) were obtained in factor analysis of PSPSQ 2.0, as in the original study. Conclusion: In the present study, the Turkish form of PSPSQ 2.0 was determined to be a reliable and valid scale to assess patients' satisfaction regarding patient-oriented pharmacy services
Objective: The aim of the study was to validate the Turkish version of the patient satisfaction questionnaire that evaluated satisfaction of patients with chronic diseases regarding pharmacy services. Methods: The present study was conducted between September 2015 and November 2015 among patients who had chronic diseases at least for 6 months and applied to community pharmacies. After appropriate language translation, pre-test, test-retest validity, and factor analysis were conducted. Results: The mean age of 154 patients (91 male, 63 female) was 58.6±13.8 years. The mean score of the Patient-Oriented Pharmacy Services Questionnaire (PSPSQ) 2.0 was 3.29±0.47, and the Cronbach's alpha coefficient was 0.944. A strong correlation was determined between the test-retest validity of the total and subscale scores (p < 0.001). Three domains (quality of care, patient-pharmacist relationship, and overall satisfaction) were obtained in factor analysis of PSPSQ 2.0, as in the original study. Conclusion: In the present study, the Turkish form of PSPSQ 2.0 was determined to be a reliable and valid scale to assess patients' satisfaction regarding patient-oriented pharmacy services