Publication:
SERVICE QUALITY ON INTERNET BANKING

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dc.contributor.authorsYurtkoru, E. Serra; Durmus, Beril; Ulusu, Yesim
dc.contributor.editorDeeterSchmelz, DR
dc.date.accessioned2022-03-12T16:15:25Z
dc.date.accessioned2026-01-11T15:43:36Z
dc.date.available2022-03-12T16:15:25Z
dc.date.issued2015
dc.description.abstractThis study was conducted to understand factors that would increase Internet banking usage. It was proposed that service quality, and convenience would increase satisfaction, which would then increases usage from organizational level. However from individual level, Internet self-efficacy and usage motives are the main factors necessary to increase usage.
dc.identifier.doidoiWOS:000346157600174
dc.identifier.isbn978-3-319-11796-6
dc.identifier.urihttps://hdl.handle.net/11424/225594
dc.identifier.wosWOS:000346157600174
dc.language.isoeng
dc.publisherSPRINGER-VERLAG BERLIN
dc.relation.ispartofPROCEEDINGS OF THE 2010 ACADEMY OF MARKETING SCIENCE (AMS) ANNUAL CONFERENCE
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.subjectMULTIPLE-ITEM SCALE
dc.subjectACCEPTANCE
dc.titleSERVICE QUALITY ON INTERNET BANKING
dc.typeconferenceObject
dspace.entity.typePublication
oaire.citation.endPage307
oaire.citation.startPage303
oaire.citation.titlePROCEEDINGS OF THE 2010 ACADEMY OF MARKETING SCIENCE (AMS) ANNUAL CONFERENCE

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