Online performance appraisal system (Research in a holding company)

Abstract

............................................................................................................. vii ABSTRACT .................................................................................................... vii TABLE LIST .................................................................................................. viii FIGURE LIST .................................................................................................. ix ABBREVIATION ............................................................................................ xii 1. INTRODUCTION ......................................................................................... 1 2. PERFORMANCE APPRAISAL ....................................................................... 4 2.1. Definition, Objectives and Uses of Performance Appraisal ............................. 4 2.1.1. Definition of Performance Appraisal .................................................... 4 2.1.2. Objectives of Performance Appraisal ................................................... 5 2.1.2.1. Evaluative Objectives ................................................................ 7 2.1.2.2. Development Objectives ............................................................ 8 2.1.3. Uses of Performance Appraisal ........................................................... 9 2.1.3.1. Payment, Premium Arrangement ............................................... 9 2.1.3.2. Determining Need for Training ................................................... 9 2.1.3.3. Rotation, Work Expansion, Work Enhancement ......................... 10 2.1.3.4. Career Planning and Development ........................................... 10 2.1.3.5. Strategic Planning ................................................................... 11 2.1.3.6. Renewing Agreement and Termination ..................................... 11 ii 2.1.3.7. Recruitment and Selection ....................................................... 12 2.1.3.8. Improving Motivation .............................................................. 12 2.1.3.9. Assessment of Employee Potential ........................................... 13 2.1.3.10. Internal Employee Relations .................................................. 13 2.2. Methods of Performance Appraisal ............................................................ 14 2.2.1. Comparative Methods ...................................................................... 14 2.2.1.1. Ranking Methods .................................................................... 15 2.2.1.2. Paired Comparison Method ...................................................... 17 2.2.1.3. Forced Distribution .................................................................. 19 2.2.2. Absolute Standard Methods .............................................................. 20 2.2.2.1. Essay Method ......................................................................... 21 2.2.2.2. Graphic Rating Scales .............................................................. 22 2.2.2.3. Non-Graphic Rating Scales ....................................................... 25 2.2.2.4. Critical Incidents ..................................................................... 29 2.2.2.5. Weighted Checklist Method ...................................................... 30 2.2.3. Work Standards .............................................................................. 31 2.2.4. Behaviorally Anchored Rating Scales (BARS) ..................................... 32 2.2.5. Behavioral Observational Scale (BOS) ............................................... 35 2.2.6. Forced Choice Method ..................................................................... 37 2.2.7. Management by Objectives (MBO) .................................................... 38 iii 2.2.7.1. Essential Elements of Management by Objectives ..................... 39 2.2.7.2. Advantages of Management by Objectives ................................ 41 2.2.7.3. Disadvantages of Management by Objectives ........................... 41 2.2.8. Self Assessment .............................................................................. 42 2.2.9. 360-Degree Performance Appraisal ................................................... 43 2.2.9.1 360 Degree Performance Appraisal’s Steps ................................ 46 2.2.9.2. Advantages and Disadvantages of 360 Degree Performance Appraisal ............................................................................................ 47 2.2.10. Determine Performance Appraisal Method ....................................... 48 2.3. Problems of Performance Appraisals ......................................................... 49 2.3.1. Halo Effect ...................................................................................... 50 2.3.2. Personal Biases ............................................................................... 51 2.3.3. Central Tendency ............................................................................ 52 2.3.4. Strictness Error ............................................................................... 52 2.3.5. Leniency Error ................................................................................. 53 2.3.6. Similar to Me Error .......................................................................... 55 2.3.7. Recency Error ................................................................................. 55 2.3.8. Contrast Error ................................................................................. 56 2.4. Performance Appraisal Interview............................................................... 56 3. E-PERFORMANCE APPRAISAL ..................................................................59 iv 3.1. Human Resources Information System ...................................................... 59 3.1.1. Human Resources Information System(HRIS) Applications ................. 60 3.1.2. Human Resources Information System Security and Privacy ............... 62 3.2. Basic Technical Concepts of E-Performance Appraisal ................................. 64 3.2.1. Intranet .......................................................................................... 64 3.2.2. Extranet .......................................................................................... 66 3.2.3. Internet .......................................................................................... 66 3.2.4. Database ........................................................................................ 67 3.3. Online Performance Appraisal ................................................................... 68 3.3.1. Advantages of Online Performance Appraisal ..................................... 69 3.3.2. Disadvantages of Online Performance Appraisal ................................ 72 3.3.3 Online Performance Appraisal Softwares ............................................ 74 4. RESEARCH OF E- PERFORMANCE APPRAISAL ON XYZ HOLDING COMPANY .....................................................................................................80 4.1. Methodolgy .............................................................................................. 80 4.1.1. Type, Objective and Limits of the Study ............................................ 81 4.1.2. Data Collection Method .................................................................... 82 4.1.3. Development of the Questionnaire ................................................... 83 4.1.4. Reliability of the Questionnaire ......................................................... 83 4.1.5. Population of the Field Research....................................................... 86 v 4.1.6. Statistical Methods Used in the Study ............................................... 86 4.1.7. Hypotheses ..................................................................................... 87 4.2. Results and Findings ................................................................................ 88 4.2.1. Demographics ................................................................................. 88 4.2.2. Statistical Relationship of the Perception of Quality of Online Performance Appraisal, the Perception of Quality of Online Performance Appraisal Software, the Belief of Online Performance Appraisal and Education Level of the Sample................................................................................... 90 4.2.3. Statistical Relationship of Perception of Quality of Online Performance Appraisal, the Perception of Quality of Online Performance Appraisal Software and the Belief of Online Performance Appraisal ..................................... ..... 92 4.2.4.Multi Regressions Analysis of The Belief of Online Performance Appraisal and Perception of Quality of Online Performance Appraisal Software on the Perception of Quality of Online Performance Appraisal ................................. 93 4.2.5. Results ......................................................................................... 934 5. CONCLUSION ............................................................................................96 APPENDIX .....................................................................................................98 Appendix I: Questionnaire ............................................................................... 99 Appendix II: Online Performans Appraisal Softwares’ Screenshoots ................. 102 Appendix II.A: Manager Assistant: ........................................................... 102 Appendix II.B: Hrweb: ............................................................................ 106 Appendix II.C: XYZ Holding Company’s Performance Appraisal System On Sap ........................................................................................................ 112 vi Appendix II.D: Performan ........................................................................ 116 Appendix II.E: Hronline ........................................................................... 121 Appendix II.F: Franklin Covey Online Assessments .................................... 124 Appendix II.G: Peoplesoft ........................................................................ 127 Appendix II.H: Successfactors ................................................................. 128 Appendix II.I: Business Decisions............................................................. 133 Appendix II.J: EmpXtrack ........................................................................ 135 Appendix II.K: Blue/ 360 And Blue/ Appraisals ............................................ 139 Appendix II.L: Sonicperform .................................................................... 142 Appendix II.M: Workforcetrack ................................................................ 144 Appendix III: Stastistical Relationship of Demographical Variables ................... 146 Appendix III.A: Statistical Relationship of Demographical Variables and the Perception of Quality of Online Performance Appraisal ............................... 146 Appendix III.B: Statistical Relationship of Demographical Variables and the Belief of Online Performance Appraisal ..................................................... 149 Appendix III.C: Statistical Relationship of Demographical Variables and the Perception of Quality of Online Performance Appraisal Software ................. 152 REFERENCES.............................................................................................. 155 vii GENEL BĐLGĐLER Đsim ve Soyadı: Ümit Doğan Kamu Yönetimi Human Resource Management & Development Tez Danısmanı : Prof. Dr. Uğur Yozgat Tez Türü ve Tarihi : Yüksek Lisans – Haziran 2010 nsan kaynakları yönetimi, insan kaynakları, performans değerlendirme, online performans değerlendirmeONLINE PERFORMANCE APPRAISAL SYSTEM (RESEARCH IN A HOLDING COMPANY) Bu çalısma üç kısımdan olusmaktadır. Birinci Kısımda, Performans değerlendirme açılandı. Genel tanımlar kullanım alanları anlatıldı. Performans değerlendirme methodları ve karsılasılan problemler açıklandı. Đkinci bölümde online performans değerlendirme süreci açılandı. Đnsan kaynakları bilgi sistemi ile ilgili temel bilgiler verildi. Online performans değerlendirme yazılımları incelendi ve karsılastırması yapıldı. Son bölüm XYZ Holding’inde yapılan online performans değerlendirme arastırmasını içermektedir. Bu arastırma da online performans değerlendirme kalite algısı ile online performance değerlendirme olan inanç ve performance değerlendirme yazılımın kalite algısı arasındaki iliski incelenmistir. viii Name and Surname: Ümit Doğan Field: Public Administration Programme: Human Resource Management & Development Supervisor: Professor Uğur Yozgat Degree Awarded and Date: Master – June 2010 Human resources management, human resources, performance evalution, performance evaluation, online performans değerlendirme ABSTRACT ONLINE PERFORMANCE APPRAISAL SYSTEM (RESEARCH IN A HOLDING COMPANY) This study consists of three parts. In the first part, performance appraisal will be explained. It will begin with general definitions and uses of the performance appraisal. Detailed information will be given about the definition of performance methods, the methods of performance appraisal management and problems of performance appraisal. The second part will consist of the explanation of online performance appraisal process. It will begin with general information about human resources information system and basic technical concepts of online performance appraisal. Detailed information and comparisons will be given about online performance appraisal softwares. Finally, the last part of the study will be a research of online performance appraisal on XYZ Holding Company. The research will be about the relation between the perception of quality of online performance appraisal, belief of online performance appraisal and perception of quality of online performance appraisal software.