Publication:
Total quality management in the service industry : a practial study of business process improvement programs in the service industry and suggestions on a process improvement framework

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1997

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unknown

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TOPLAM KALİTE YÖNETİMİ

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https://katalog.marmara.edu.tr/veriler/yordambt/cokluortam/9C/T0043933.pdf
 https://hdl.handle.net/11424/186501

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