Publication:
Total quality management in the service industry : a practial study of business process improvement programs in the service industry and suggestions on a process improvement framework

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dc.contributor.advisorYETİŞ, Nüket
dc.contributor.authorKabatepe, Alp
dc.contributor.departmentMarmara Üniversitesi
dc.contributor.departmentFen Bilimleri Enstitüsü
dc.contributor.departmentMühendislik Yönetimi Anabilim Dalı
dc.date.accessioned2026-01-13T15:25:59Z
dc.date.issued1997
dc.description.abstractunknown
dc.format.extent103y. ; 28 sm.
dc.identifier.urihttps://katalog.marmara.edu.tr/veriler/yordambt/cokluortam/9C/T0043933.pdf
dc.identifier.urihttps://hdl.handle.net/11424/186501
dc.language.isoeng
dc.rightsinfo:eu-repo/semantics/openAccess
dc.subjectTOPLAM KALİTE YÖNETİMİ
dc.titleTotal quality management in the service industry : a practial study of business process improvement programs in the service industry and suggestions on a process improvement framework
dc.typemasterThesis
dspace.entity.typePublication

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